Thousands of patients have told us that they love using MY CARE.

MY CARE is our patient app and online service that gives patients access to their Royal Devon medical information.

In a recent survey of 1,611 patients who use MY CARE, 90% of patients said that they were very satisfied or satisfied with MY CARE.

Patients told us that the top four things they like about MY CARE are:

1. Getting test results and tracking trends over time
2. Accessing appointment information
3. Getting information more quickly
4. It’s easy to use

Comments from patients included:

Anon: “It makes me feel I'm important as a patient, that I count.”

Tim, Mid-Devon: “Being in my 90s, I often get muddled about medical appointments, but a check with MY CARE puts me right.”

J Herbert, Hartland, Northern Devon: “An excellent resource. I can easily access this site to refer to my results, care plan, etc. I have the names of those involved in my care to hand and all my medical details are totally transparent. Due to this openness I feel in control of my health problem. I value the fact that I can also contact a member of the team via the messaging facility if a question arises before my next hospital appointment.”

Considering the survey results, Adrian Harris, Chief Medical Officer at the Royal Devon, said: “I am really pleased to see patients confirming that MY CARE is an important and helpful part of their experience of care with us.

“When we first launched MY CARE in 2020, along with our electronic patient record used by staff, we thought that it would revolutionise care over the next few years and give more control to patients. Clearly we’ve already made huge progress, and I’m looking forward to developing MY CARE further and getting more out of this system to benefit our patients.”

We also asked patients to tell us what they think could be improved, which included comments about test results, having a disjointed experience in some ways, and user experience. We are taking this feedback forwards, taking a closer look at these issues and working with our digital patient reference group of patient representatives to better understand patient views.

We know that some patients don’t have access to the internet so existing services will remain in place and we are committed to maintaining and improving communication for people who don’t have internet access.

Thank you to everyone who shared their views. Your feedback is important to us and we will share updates about the improvements we are making to MY CARE.