Feedback matters
We want to know what you think about our services. Your feedback helps us to continually improve, by celebrating what went well and learning from what could be done better. That’s why we are committed to listening to your feedback and encourage you to share your experiences no matter what. See below for the different ways to feedback.
Celebrating great care
If you’ve had a good experience then please let us know. Positive feedback boosts staff morale and reinforces good practice, improving care. There are a number of different ways you can let us know:
Patient Feedback Card
People who have visited our services will be asked to fill out a Patient Feedback Card; this includes the Patient, Friends and Family Test.
The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
The feedback gathered is used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
National Surveys
If asked, please take the opportunity to feedback in one of the national patient surveys (click here to find out more on the NHS England website), when they take place.
Contact us
Please contact our Patient Advice and Liaison Service (PALS).
Your feedback will be logged, included in the Patient Experience reports and fed back to the relevant teams.
Raising questions and concerns
Speak to a member of your clinical team
If you have questions or concerns about any aspect of your care, please talk to a member of your clinical team as soon as possible. This way we can do our best to tackle the issue as swiftly as possible.
Patient Feedback Card
People who have visited our services will be asked to fill out a Patient Feedback Card; this includes the Patient, Friends and Family Test.
The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
The feedback gathered is used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
Contact PALS
You may also wish to contact our Patient Advice and Liaison service who can support you in raising your concern and getting feedback.
Comments, compliments and Complaints - Royal Devon and Exeter (Wonford)
If your concerns remain after raising them, you may wish to make a complaint. We investigate all complaints fully and will advise you of the outcome.
We aim to respond positively to complaints, as your views and experiences help us to improve services for our patients and their relatives in the future.
Our ‘Management of Complaints, Concerns, Comments and Compliments Policy’ is available here (click to download).
Contact PALS
Our Patient Advice and Liaison Service can support you throughout the complaints process.
Email rduh.complaints-eastern@nhs.net or visit our Patient Advice and Liaison Service (PALS) pages to find out more about the support they provide.
Learning Disability Liaison
If you or the person you are acting on behalf of has a learning disability, then please contact our Learning Disability Liaison Nurse.
The Liaison Nurse can make sure you and the person you care for have access to all the information you need if you want to complain about any aspect of the treatment or service received.
Comments, compliments and complaints - North Devon District Hospital
Devon Advocacy Consortium
The Devon Advocacy Consortium (click here) provides an independent, professional advocacy service for people over 16 in Devon.
Advocacy is taking action to help people say what they want, secure their rights, represent their interests and to get the services they need. Advocates can visit you at home or a place of your choice and if an advocate can’t help they can find someone who will.
The Devon Advocacy service can help you if:
- You have a health and / or social care related issue or complaint
- An informed choice has to be made
- A person lacks independent support
- The person is lacking in confidence or is having trouble communicating
Contact
Telephone : 0845 231 1900
Care Opinion
If you’ve experienced our health care services recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. Was it good? What could have been better?
Tell us about your experiences on Care Opinion