Text message check-ins
If you’re on a waiting list for an appointment or procedure, you may receive a message from us via MY CARE (our online service and app). If you don't have MY CARE, you will receive a text message from an 'NHS no-reply' number.
The message includes a link to a short questionnaire where we ask a few questions. Please don’t ignore this message. It is part of our work to reduce waiting times.
The NHS no-reply number can't receive replies or calls, so please don't respond to this number. Click the link in the text message and complete the questionnaire.
Your responses help us to:
- Keep your contact details and records up to date
- Manage our waiting lists more effectively
- Ensure your care is planned appropriately
If we don't hear from you, we won't make any changes to your waiting list status or booked appointments. You will stay on the waiting list and any appointments will still go ahead.
| ! Please note that responses are generally not reviewed by a clinician, so if your health problem is getting worse please contact the person who referred you. |
Once your appointment is booked you’ll start to receive other text messages from us.
If you’re on more than one waiting list
We can help if you're not sure which waiting list the message relates to. Our teams can check and update the system for you:
- Email: rduh.patientvalidationwaitinglist@nhs.net
- Call: 01392 404783/ 404239 (Exeter) or 01271 322371 (Barnstaple)
If you've been offered patient initiated follow up and have questions
Please contact your care team:
- Dermatology (Eastern) - 01392 405513
- Dermatology (Northern) - 01271 312850
- Gastroenterology (Northern) - 01271 322734
- Rheumatology - 01271 311571
FAQs
What is MY CARE?
MY CARE is our online service and app portal. You can see your hospital and specialist community care appointments, test results and other health information.
Visit our MY CARE pages for more information about what MY CARE can do for you.
I have a new mobile number – can I update it?
Yes. You can update your contact details at any time in one of the following ways.
- Log into your MY CARE account and change your contact details
- Call the number on your appointment letter to speak to us
I am on a waiting list but have not received this message. Why?
Not all patients on a waiting list will be contacted. If you are awaiting care from a nurse or allied health professional, you may not receive a check-in message via MY CARE or text message.
We might not have up-to-date contact details for you. You can check your contact details using the steps above.
Is my information safe?
Yes. Please take a look at the FAQs about security in our MY CARE FAQs.
How can I stop receiving these text messages?
Follow the opt out information on our MY CARE pages.