Emails or text messages from MY CARE

Messages from MY CARE 

You may get an email or text message with a message to read, a form to sign or a questionnaire to fill in. 

You can use the secure link in the email or text to open MY CARE. You do not need an account to use the link. Just click it and enter your date of birth to use MY CARE as a guest. The link will work for 30 days. 

If this way of communicating doesn’t work for you, we can contact you by phone, letter or in person instead. 

Sign Up Invitations for MY CARE 

You may get an email or text inviting you to sign up for MY CARE. 

Use the link in the message to sign up. You will need to enter: 

• the last four digits of your NHS number 

• your date of birth (you may be asked for this) 

• a username and password 

The link will work for 14 days. If it expires, you can still sign up on the MY CARE website at any time. 

You will get an email when: 

• a test result is ready 

• we book you an appointment 

• you are discharged from hospital 

You will get a text message when you check in for an appointment. We will not send more than one two messages in 90 days. 

If you don’t hear from us, please check that we have your correct email address and mobile number at your next appointment. 

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