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Usually, patients need to be over 16 to have their own MY CARE account. In some situations, teenagers can be granted access to MY CARE from the age of 12. Please talk to your clinician/clinical team to find out more.
A parent/guardian can be granted proxy access to their child’s MY CARE information by their clinical care team at an appointment.
For any MY CARE queries not answered in the FAQs, please contact our dedicated Helpdesk on:
rduh.mycarehelp@nhs.net or call 01392 404664, between 8.30am and 4.30pm Monday to Friday. Outside of these hours, please use the email address above and we will respond as soon as we can.
The helpdesk can support MY CARE users from across Devon.
