MY CARE proxy access
Sharing your health information with a family member, trusted friend or carer
You can choose to give someone access to your MY CARE account. This is called giving someone ‘proxy access’.
If you are a patient over the age of 16, then it is your choice whether to give proxy access to someone you trust. The person you grant proxy access to will need their own MY CARE account.
You can find out more about how to manage proxy access and the levels of access available by reading the proxy access leaflet.
Proxy access for parents and guardians
A parent or legal guardian can be granted proxy access to a child’s MY CARE account by their clinical care team at an appointment. When the child turns 16 the parent/guardian’s proxy access will automatically be removed.
You will need your own MY CARE account to have proxy access to your child’s MY CARE.
If you are a patient with Royal Devon, Torbay and South Devon NHS Foundation Trust or University Hospitals Plymouth NHS Trust, then please set up an account. If you are not known to us, or have other questions about proxy access, please contact the MY CARE Helpdesk.
If there is a change in circumstance for the legal guardian of a child and proxy access needs changing, then please contact your clinical care team.
Proxy access for carers
If the person you care for can use a computer or device, then they need to grant you proxy access themselves. Read the proxy access leaflet for instructions about how to do that.
If the person you care for can’t give you proxy access because of their health (for example the patient may not have the mental capacity to make that decision, or they may not be physically able to use a computer or smartphone), then their care team may be able to give you proxy access at the patient’s next hospital appointment.
If the patient doesn’t have mental capacity, then the carer will need lasting power of attorney for health and welfare recorded on the patient’s medical record to be granted proxy access.
You will need your own MY CARE account to have proxy access
If you are a patient with Royal Devon, Torbay and South Devon NHS Foundation Trust or University Hospitals Plymouth NHS Trust, then please find out about how you can set up an account. If you are not known to us, or have other questions about proxy access, please contact the MY CARE Helpdesk: Helpdesk on: rduh.mycarehelp@nhs.net or 01392 404664, (between 8.30am & 4.30pm Monday – Friday).