Friends and Family Test feedback (Northern Services)

The Friends and Family Test comprises just one simple question: Overall, how was your experience of our service? All patient responses are entirely voluntary, anonymous and confidential.

With a set of six response options ranging from ‘very good’ to 'very poor', the Friends and Family Test is intended to capture as closely as possible the patient’s feelings about their recent experience. Patients are invited to explain why they responded in the way they did.

The feedback gathered through the Friends and Family Test is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

To view Friends and family feedback - please see below:

North Devon District Hospital

Community