Friends and Family Test feedback (Northern Services)
The Friends and Family Test comprises just one simple question: Overall, how was your experience of our service? All patient responses are entirely voluntary, anonymous and confidential.
With a set of six response options ranging from ‘very good’ to 'very poor', the Friends and Family Test is intended to capture as closely as possible the patient’s feelings about their recent experience. Patients are invited to explain why they responded in the way they did.
The feedback gathered through the Friends and Family Test is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
To view Friends and family feedback - please see below:
North Devon District Hospital
Inpatient wards
Discharge lounge
Daycases
Day surgery
Endoscopy
Petter day treatment
Radiology
A&E (ED)
Same day emergency care
Maternity services
Outpatients
Apr-23 (face-to-face appointments)
Apr-23 (video call appointments)
Apr-23 (telephone call appointments)
Apr-22 (face-to-face appointments)
Apr-22 (video call appointments)
Mar-22 (face-to-face appointments)
Mar-22 (video call appointments)
Feb-22 (face-to-face appointments)
Feb-22 (video call appointments)
Feb-22 (telephone call appointments)
Jan-22 (face-to-face appointments)
Jan-22 (video call appointments)
Jan-22 (telephone call appointments)
Dec-21 (face-to-face appointments)
Dec-21 (video call appointments)
Dec-21 (telephone call appointments)
Nov-21 (face-to-face appointments)
Nov-21 (video call appointments)
Nov-21 (telephone call appointments)
Oct-21 (telephone call appointments)
Oct-21 (video call appointments)
Oct-21 (face-to-face appointments)
Sep-21 (telephone call appointments)
Sep-21 (video call appointments)
Sep-21 (face-to-face appointments)
Aug-21 (telephone call appointments)
Children's outpatients
Seamoor unit
Special care baby unit
Community
Community hospitals
Community nursing teams
Community therapy teams
Community outpatients
Bideford Community Hospital
Holsworthy Community Hospital
Ilfracombe Community Hospital
Litchdon House
South Molton Community Hospital
Torrington Community Hospital
Community specialist services
Devon Sexual Health
Barnstaple
Exeter
Holsworthy
Okehampton
Telephone call appointments
Video call appointments
Podiatry Services
Bladder & Bowel Care Service
Adult
Paediatric
Salaried Dental Service
Community children’s nursing service
Community day treatment units
CREADO
Cystic Fibrosis and Bronchiectasis Service
Pulmonary Rehabilitation
CREADO Respiratory Outreach