We like to hear from you. Here are some stories our patients have shared with us, as told by them and the people who care for them. Do you have a story you would like to tell us? We would love to hear from you. Please get in touch with the Trust's communications team by emailing firstname.lastname@example.org.
Cancer Care with the Royal Devon
This story features an interview with Sarah, who was diagnosed with primary breast cancer in June 2021. Sarah describes receiving good clinical care across a range of cancer services over the following 15 months. Sarah found the electronic patient record system helpful in providing information about the progress of her care throughout her patient journey.
This story features an interview with Georgina, who was admitted to the emergency department with severe abdominal pain. After being operated on successfully, Georgina was keen to be discharged from hospital as soon as possible. She shares her experience of waiting to be discharged and the delay, partly due to waiting for medication.
Waiting for paediatric care in the Emergency Department
This story features an interview with Paula, mum of Reggie, 23months, who suffered a seizure and was sent by ambulance to ED, Wonford. Paula shares her experience of waiting with Reggie and explains the environment was not really a suitable space for minors who may witness inappropriate behaviour, language and potentially distressing scenes while waiting to be triaged.
Using the MY CARE Patient Portal
Ensuring accessibility of our facilities
This story features Ruth, parent carer of Rosie, 7, who is disabled. Ruth explains that there is currently no suitable toilet facility available at the Wonford site, to accommodate her daughters needs. Ruth has requested a ‘Changing places toilet’ facility to be installed to better support disabled patients and visitors to the site.
Royal Devon Discharge Lounges
Staff and patients talk about their experiences of the discharge lounge at our North and East sites and the benefits they bring to the Trust.
Acute Hospital at Home Virtual Ward Care
Sally has had heart palpitations since her 20’s and talks about her positive experience of the virtual ward. Sally was admitted to the Acute Medical Unit at RD&E and given a Kardia monitor to take home.
Research experience with the Royal Devon
A carers perspective on being involved in research experience and the positive impact the Hero Project had on her partners mobility.
Joined-up working to support patients with a learning disability
First orthopaedic patients of the Nightingale
The NHS Nightingale Exeter was initially part of the national response to the COVID-19 pandemic, caring for nearly 250 patients with COVID-19 from across Devon, Somerset and Dorset. It has now been transformed into a state-of-the-art facility and is home to a number of services. The first Orthopedic patients to use the facility talk about their procedures and their overall experience of the hospital.
Drive-through at NDDH
The Trust has been exploring the use of drive-through to deliver some patient care, and patients who have taken part have given it their stamp of approval. In this video, patients who have experienced some of our drive-through services share their thoughts about it.
Rob and Jayne
Jayne Gater was the youngest person to be diagnosed with a dementia at the Trust. Following years of cognitive decline without a diagnosis, Jayne was diagnosed with dementia with Lewy bodies during an admission to North Devon District Hospital in January 2020. She was experiencing hallucinations at age 57, and was diagnosed at age 59. From the point of diagnosis to the end of her life, Jayne and her partner and carer Rob were supported by our Admiral Nursing team. In this patient story, Rob shares his experience of caring for Jayne and being supported by the service.
Alan has multiple myeloma, a type of bone marrow cancer. During the COVID-19 pandemic he needed to continue with treatment and have appointments with his consultants. During the pandemic, we put in place significant changes to the way we ran our NHS services to keep our patients and staff safe. Alan experienced some of these changes first-hand. Here is what he had to say about the care he has received and the changes we put in place.
Potassium is part of a renal profile, the most commonly ordered test in pathology. High potassium is potentially a life-threatening medical emergency. Samantha shares her story about how some of her blood samples misleadingly showed high potassium levels, which meant she had to attend hospital unnecessarily. She talks about the impact this had on her life. Dr Tom Lewis, consultant microbiologist at NDHT, shares his work with GP practices to improve how blood samples are collected and processed to avoid this from happening - all it takes is a simple centrifuge.
Alma came to the Emergency Department at North Devon District Hospital after falling at home. Tracey, urgent care nurse in the Pathfinder team, saw Alma whilst she was in hospital and her daughter Ruth, and worked with them to plan Alma’s discharge. Tracey listened to what Alma and Ruth both wanted and worked with them and a local residential home to arrange the best short-term solution before Alma was ready to return home. Alma felt ready to return home and regained her independence within days thanks to Tracey’s hard work.
Simon 'Storm' Norman
Simon 'Storm' Norman was admitted to North Devon District Hospital after a gall bladder stone blocked his pancreas. He needed to be put into an induced coma for nearly one month. Storm and his wife Carol talk about their experience, including what it felt like to be in a coma, and how the nursing team helped the couple and their 7-year-old son during this difficult time.
Joyce and Ann
Joyce is receiving care at home. Joyce and her daughter Ann talk about what it's like to receive care at home and the impact it has had on her independence.
Mavis and George
One of our patients, Mavis, and Lynn Gill, Parkinson's nurse specialist, talk about how a cat called George has made all the difference.