Helpful information and frequently asked questions

Helpful information and frequently asked questions

We are proud to be an open and transparent setting that highlights the excellent work we do to provide childcare and support to our families. The following information will hopefully prove helpful for your search. 

Please contact us if you would like to enquire about spaces, ask any further questions or arrange a visit. 

Am I able to view your nursery?

Yes! Our team will be happy to spend time showing you around our setting to view the rooms and facilities that we have to offer as well as answering any questions that you may have. Please contact the nursery on 01392 405858 or email rde-tr.firststepsnursery@nhs.net to arrange.

Can my child have a settling in session?

Of course! We know how important settling in sessions are as they will help towards making your child’s transition to Nursery as smooth as possible. During the initial session you will stay with your child and spend time together meeting staff and discussing specific needs and routines. Following on from this we offer a further two sessions for your child to attend getting to know the room before their start date. If your child is still unsettled and requires a more specific transition plan then we will always work with parents to accommodate this as we know that these things cannot be rushed!

What are your session times?

We are open from 7am to 6pm – please see our Funding page for more details.

Do you have pushchair storage?

We have a storage space available if required for you to store your pushchairs.

Do I need to pay extra for meals and snacks?

Morning and afternoon tea are included in the daily fees. If you would like a cooked lunch to be provided for your child, there is a small additional daily charge (please see our ‘Fees’ section).

Do you cater for different dietary requirements and allergies etc?

Yes we do – our suppliers offer a range of different options that can meet a range of needs. You will be asked about this at your child’s initial settling in session.

Can my child have additional sessions if required?

If you would like add a permanent change to your booking, please contact Reception to enquire about availability. For Adhoc sessions, we are able to accommodate these if we have availability so please do just ask.

Do we need to supply milk, wipes and nappies?

Our session fees are exclusive of these items so will need to be supplied by you.

Do you offer a breakfast session and if so is there an additional charge?

We offer a breakfast session for an additional charge between the hours of 7am and 8am. Children have a choice of a selection of cereals or toast and spreads.

My child has additional needs; what support can you offer?

We have a wealth of experience supporting a range of different needs including autism, global development delay, dyspraxia, sensory processing disorder, social emotional, communication and language, mobility etc as well as a range of medical conditions such as epilepsy, PEG feeding, transplants.

We have children with a range of needs and we are inclusive to all and our setting follows the Graduated Response to meet the needs of our children through quality universal, targeted and specialist provision.

Do you accept DCC funding?

Yes – please check our funding page for more info. We have a dedicated email address for all childcare finance/funding queries so that any questions can be answered by our Finance team – rde-tr.childcarefinance@nhs.net

What payment methods are available for childcare fee’s?

We offer a range of different payment options (subject to meeting the criteria) including Tax Free Childcare, Salary Sacrifice and Childcare Vouchers – please see our Funding page for further details.

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Last updated: October 11, 2022