We are developing a new Patient Communications Policy and we’re asking for feedback from patients to help us shape it.

Good communication is fundamental to good quality care and patient experience. The NHS also has a legal duty to communicate in an accessible and inclusive way. Our policy will set the Trust-wide standards for excellent communication with patients (and by extension with carers, family, and significant others), no matter what a person’s communication need may be. 

The content of the policy will be informed by legislation and professional codes of practice. We also want to understand and respond to the needs and views of our patients and staff. We have developed ten principles to guide all patient communications at the Royal Devon and would like your feedback, along with any other thoughts on how to improve our communications.

Please click the link below to share your thoughts in a quick and anonymous survey.

www.smartsurvey.co.uk/s/PCP2023/

Other formats

• Please contact us if you need the survey in another format or language
• You can email us at: rduh.patientexperience@nhs.net
• You can call us at: 01392 402093 (Patient Advice and Liaison Service - Eastern) or 01271 335760 (Patient Advice and Liaison Service - Northern)