NHS supported patient transport
You may be eligible for NHS Supported Patient Transport if…
- You are currently too unwell to use a car or public or community transport
- You need skilled help to leave you home
- You require extra support on the journey
How to book
- You can call the Patient Transport Advice Service on 0345 155 1009* Local rate call charges apply.
- Patients are encouraged to book between 2 weeks and 48 hours ahead of their appointment.
- Patients will be asked a set of questions to assess their eligibility each time they book.
- If appointments are cancelled or changed make sure travel plans are also changed.
- If you wish to appeal against a decision, please ask to speak to the service manager.
Help with health costs
- On a tight budget?
- Need help with health costs?
Prescription Charges - Travel Costs - Eye Tests - Dental Charges
You may qualify for help with health costs if you and your family receive:
- Income Support
- Income based Job Seeker’s Allowance
- Income related Employment Support Allowance
- Pension Credit Guarantee Credit
- Working or Child Tax Credit - NHS Exemption Certificate
- Universal Credit (not all claimants, check on www.nhs.uk)
- Low Income Certificate*
*Low Income Certificate - eg. you may be eligible if you are receiving Personal
Independence Payments, a small private pension or if you are a student or carer
with savings under £16,000. To apply, ask for form HC1 at any hospital, job
centre, dentist or opticians.
For more help call Help with Health Costs on 0300 330 1343
web: www.nhs.uk/using-the-nhs/help-with-health-costs/
For any other NHS concerns contact the Patient Advice and Liaison Service (PALS)
Tel 01392 674 806 or 0300 123 1672
Text 07789 741 099 Email PALS.Devon@nhs.net