MY CARE

The new way to manage your health

Sign up for MY CARE here

View your hospital records with MY CARE

MY CARE brings your Royal Devon medical information and interactions with your clinical team into one place.^*1

You can access it using an app on your mobile phone or via your computer.

MY CARE is accessible day or night and gives you handy access to your medical information if you're away from home or abroad.

Key benefits

Here are some of the features you'll find within MY CARE:

• See the results of most tests when they are available^*2

• View your calendar of upcoming appointments, along with details about attending^*3

• Search for information on past appointments, along with clinical information provided by your care team

• Keep your care team informed by completing health questionnaires and updating allergy and medical information

• Check you health information at any time, home and abroad

• Send a message directly to your care team from within the app if you've got any questions about your care^*4

• Allow a family member or loved one to access your health and appointment information by enabling Proxy Access

Coming in 2026

By the end of 2026 MY CARE will be available to everyone right across Devon. 

We are working in partnership with Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust to introduce a single Devon-wide hospital electronic patient record (EPR) with the Epic system that is already in use across the Royal Devon.  

This means that patients across Devon will have the same benefits that Royal Devon patients are already experiencing of a single digital record of their care which improves the visibility of information for clinical teams. It also means that if you need to attend another hospital in Devon, you will still be able to access your record via the MY CARE app in the same way you currently do at the Royal Devon. 

From January 2026, we will expand the system to cover the hospitals in Plymouth and Torbay and South Devon, and this means healthcare staff at these hospitals will have access to all of the records on the system, including yours. We have entered into a data processing and sharing agreement which sets out the legal framework for this sharing and makes sure patient records are protected as they are now. Our privacy notice explains how we handle your information in our shared environments and how we will ensure your rights are respected.  

Reducing our carbon footprint

We currently send out about two million letters to patients every year. By switching to the MY CARE app as our main channel of communication with patients, we hope to reduce our paper consumption on a very significant scale.

If you'd prefer not to use the app and would like to continue interacting with our hospitals the way you do now, all those existing services will remain in place.

Getting started with MY CARE is easy

To start using MY CARE, visit the App Store or Google Play and download MyChart, then select MY CARE Royal Devon. MyChart is an app from healthcare technology firm Epic, used in many hospitals in the UK and around the world. Once you download this app you can access our MY CARE service.

Once downloaded to your smartphone or tablet, you'll be asked a few security questions to verify your identity. You will receive a message from the MY CARE support team once your account has been approved.

MY CARE on a PC or Mac

You can access MY CARE and all the functionality on a personal computer or Apple Mac.

Access MY CARE on a PC or Mac

*1 Not all aspects of your medical record and care will be available in MY CARE.

*2 The release of test results may be delayed while under review by your care team. Sensitive results will not be released.

*3 Some appointment may not appear in your calendar due to their sensitive nature.

*4 Check with your care team to see if this feature is available.