Parking charges and exemptions at Royal Devon sites

Car registrations are recorded only for the purposes of car park charging, and are used in compliance with Data Protection laws.

Car parking charges:

• Up to 30 minutes: Free
• Up to 2 hours: £3.20
• Up to 4 hours: £6.40
• Up to 6 hours: £9.50
• Up to 24 hours: £15.90

These charges are in operation 24/7.

Under section 7 of the Health and Medicines Act 1988, hospitals were permitted and encouraged to introduce Income Generation schemes to fund their services. Did you know – all car parking income is kept by the Trust? Firstly, to cover the cost of providing secure car parking, but mostly to support the care we can give to our patients.

Our car parks are managed by Group Nexus and APCOA (depending on the site) on behalf of the Trust. If you are issued a PCN, they will send you a letter to inform you of the charge and how to appeal it if you believe you have been charged incorrectly. If you appeal the PCN, the appropriate company will work with us to investigate and, if appropriate, arrange for the charge to be dropped. Please note neither Group Nexus or APCOA would contact you via Text Message regarding a PCN.

Parking at the Royal Devon and Exeter Hospital (Wonford and Heavitree)

Please note: We do not use RingGo at any of our car parks at Wonford or Heavitree. Payment can be made at the car parking machines, via the APCOA Connect app (this must be downloaded before arrival onsite) or website.

You can download the APCOA Connect app from the App Store (iOS) or Google Play (Android).

You can also pay online via the APCOA Connect website. Pease note: Both Wonford and Heavitree are covered under location code 2380.

We also offer a weekly ticket, which can be purchased at the general office for £26. The general office is open Monday, Tuesday, Thursday, and Friday, 9.30am to 1pm and 1.30pm to 4pm.

Parking at North Devon District Hospital

Parking at North Devon District Hospital is managed by Group Nexus. Please ensure you pay at the machines before exiting the site.

A seven-day pass ticket may also be purchased at the payment machines for £25.

Are you entitled to free parking?

Blue Badge holders: Simply take your Blue Badge to a reception desk on entering the hospital, and your vehicle registration will be registered for free parking. You will not need to do anything further on leaving the car park.

Next of kin or registered carer for those with long-stay relatives (long stay is 10 days or more): Speak to the team on the ward and they be able to help for suitable arrangements to be put in place.

Registered carers with a Devon Carers card: Present your card to a reception desk on entering the hospital, and your vehicle registration will be registered for free parking.

Patients admitted directly from ED or clinics (with an overnight stay): The ward team will arrange this for you.

Volunteers and volunteer drivers: Our volunteer coordinator will arrange this for you.

Parents of children (under 18) who are an inpatient at hospital overnight: Register your vehicle at reception or at Bramble ward.

Resident parent/parents whose babies are being cared for in the Neonatal Intensive Care Unit: Speak to the team on the unit and they will arrange this for you.

Patients visiting on a regular basis for treatment i.e. Oncology, Haematology, Renal and Diabetes departments: When you attend your department reception as normal, please give the reception staff your vehicle registration number and vehicle details and they will add your vehicle to the exemption list.

Relatives and registered carers of patients being cared for on the end-of-life care pathway: Speak to the ward team and they will arrange this for you.

Some patients in receipt of certain state benefits may be entitled to a refund of their parking costs and travel expenses. Visit our general office to find out more.