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Patients & Visitors

You said, We did - Feedback reporting

we did

you said

At Royal Devon University Healthcare NHS Trust, we are continuously striving to improve the experience of our patients.

Listening to what our patients think about the service they have received forms a vital part of this process.

 

Patient had serious concerns regarding their wheelchair and wanted support to get the appropriate cushion along with a harness and for the breaks to be repaired.

The team at EMC contacted the patient and apologised for the lack of communication and appropriate support. An urgent appointment was arranged.

The following learning was identified to ensure that these unnecessary delays do not happen to anyone else in future:

  • To ensure a Rehabilitation Engineer is present in special seating clinics to identify and address any issues which arise with the equipment being issued.

 

The complaint identified the patients allergies were not transferred to a preassessment document for a Cardiology procedure.

As a result of this the preassessment document was amended to include a contrast allergy question.

This action was added to our system and followed up to completion. This is a fantastic example of making complaints count and turning learning into action.

 

Changes made as a direct result of feedback

Here are some of the changes we have been able to effect as a result of the feedback received through our patient experience programme.

You said, We did April 2023 - April 2024

Historic You said, we did

Here are some historic reports of changes implemented for Northern services as a direct result of patient feedback.

You said, We did 2020-21

You said, We did 2019-20

You said, We did 2018-19

You said, We did 2017-18

You said, We did 2016-17

You said, We did 2015-16

You said, We did 2014-15

External reporting on patient feedback

National Surveys

There are a number of national patient experience surveys that take place. Details of these can be found on the NHS England website here -  https://www.england.nhs.uk/statistics/statistical-work-areas/patient-surveys/

Up to date information relating to our Trust can be found here on our website here - National surveys.

Healthwatch

Healthwatch is an independent health and social care champion that listens to views of local people. You can access their website and reports here - https://www.healthwatch.co.uk/

 

If you have experienced our services recently, we would welcome your feedback. You can find out how to do this here - Feedback matters.