The Patient Advice and Liaison Service (PALS) will be experiencing staffing shortages during the week Monday 5 August – Friday 9 August. As a result, we may take longer than usual to respond to your query. 

Please bear with us and we will try to respond to you as soon as possible. Thank you for your patience. 

• To make a formal complaint or for any updates on an existing complaint please email rduh.complaints-eastern@nhs.net  (Eastern services) or rduh.complaints-northern@nhs.net (Northern services)
• If  your query is regarding appointment or procedure waiting times please contact the department listed on your appointment letter. This can be done via the hospital switchboard on 01392 411611
• If you would like to access your records or that of a family member, please visit our website and complete the access to records form at https://www.royaldevon.nhs.uk/about-us/information-governance/access-your-personal-data-health-records/

For more information about PALS, please visit the Trust website

In order to investigate your enquiry we will need the following information: 

• Patient name 
• Date of birth 
• NHS number (if known) 
• Full address

If you have not included these details on your correspondence, please can you resubmit your enquiry with the information requested.  

Please also be aware that if your question or concern relates to someone else we may need patient consent before we can look into the issue. 

Additional information  

Please note we cannot provide clinical advice via this service.  If you need clinical advice you should consult 111 online at 111.nhs.uk or call 111. In an emergency only, call 999.