At the Royal Devon we have recently improved our process for helping us to manage our waiting lists more effectively.

How It Works

If you are on a waiting list and have not been seen for 12 weeks , you will receive a check-in message from us (from +44 7860 039 092).

This message will ask you to confirm whether you still need to remain on the waiting list and give you the opportunity to update us if there have been any changes to your situation.

Why We’re Doing This

Our goal is to keep our waiting lists accurate and up-to-date, which helps us prioritise care for those who need it most and reduce waiting times.

If your needs have changed, or if you’ve received care elsewhere, a quick response lets us adjust our records and free up space for other patients in need.

Improvements Based on Patient Feedback

Since we introduced this process in April 2024 we have listened to feedback from patients made some improvements to our text messages.

We know clear communication is important, so moving forward each text message will specify the care team relating to your appointment/procedure, along with clearer instructions for responding. We hope this makes the process simpler. 

This initiative is part of our broader commitment to improve the patient experience, making sure that each step of your journey with us is as clear, responsive, and supportive as possible.